Exchanges
Step One
If you need to exchange an item, please call 888.250.9074 and ask for a Return Authorization Number (RA #). Merchandise cannot be returned with out a Return Authorization Number (RA #) from Get Your Wheels. A customer service representative will then walk you through the steps for your return or exchange.
Terms and Conditions
There are no returns or exchanges on merchandise in used condition, damaged condition, or otherwise in any condition that is not brand-new. Special orders are not eligible for refunds or cancellations.
Packaging
Merchandise must be securely repackaged in accordance with our return instructions (Return Authorization Form) before they are returned to us.
Wheels Do not fit – NO COST
There are many factors that determine wheel fitment , including the all-mysterious “X-factor”. In accordance with our 100% fitment guarantee, Get Your Wheels will pay 100% of the costs to ensure proper fitment or exchange for a different application of the same product to ensure proper fitment. Exchanges are accepted if the merchandise does not fit the vehicle properly. The Customer is responsible for disclosing (at the time of sale) all modifications to the vehicle to be eligible for No Cost Exchanges.
TIMING: If your product has a fitment issue, you must contact Get Your Wheels within 7 days of merchandise delivery to report the issue.
Shipping Damage – NO COST
In the rare occasion that your order does get damaged during shipping, Get Your Wheels will pay 100% of the costs to exchange your damaged product and send you out a new product. As soon as you notice the damage contact our Customer Service Department. You will be asked to e-mail a picture of the damage and then your new order will be shipped as soon as the damaged product arrives at the Get Your Wheels facility. Save all packaging material for FedEx carrier inspection. The FedEx carrier will then pick up and inspect the damaged merchandise to return to Get Your Wheels.
TIMING: If your shipment has arrived damaged, you must contact Get Your Wheels within 48 hours of receipt to report the damage.
Wrong Merchandise Received – NO COST
If Get Your Wheels ships the wrong merchandise, Get Your Wheels will pay 100% of the costs to get you the right product.
TIMING: If you receive the incorrect product, you must contact Get Your Wheels within 48 hours of receipt to report the issue.
Just Don’t Like the Merchandise Exchange
If you don’t like how your wheels or tires look, you can exchange them for another wheel or tire of equal or greater total value. For this exchange, customers will be responsible for FedEx shipping charges to and from Get Your Wheels ($250 for US48 orders, additional charges apply for outside the US48 orders), as well as any difference in price plus all applicable duties and taxes. If the exchange is for a Wheel + Tire Combo, the customer will also have to pay a $60 mounting and balancing fee.
*There are no returns or cancellations on merchandise which has been customized to meet the customer’s application requirements.*
TIMING: If you don’t like the look of your wheels, you must contact Get Your Wheels within 48 hours of receipt to report that you do not like the merchandise.
Returns
Return Policy
If you wish to return your order, we will need to be notified within 30 days of receiving your order.
Return Fees
In the case where a customer prefers a return for refund, instead of an exchange, and the merchandise is returned in new condition, the customer will be charged a 20% restocking fee plus shipping charges to and from Get Your Wheels ($250 for US48 orders, additional charges apply for outside the US48 orders ). The restocking fee also applies to shipments that are refused. If the return is for a Wheel + Tire Combo, the customer will also be assessed a $60 dismounting fee for all wheel sizes.
Packaging
Merchandise must be securely repackaged in accordance with our return instructions (Return Authorization Form) before they are returned to us.
Order Cancellations and Courtesy Exchanges
Please understand that Get Your Wheels prepares each order especially for you, the customer. Even before the merchandise is delivered to you, these items incur shipping, warehouse, and administrative costs. Mounting and balancing, for example, takes a great deal of time and care. Also, many times special orders have to be especially shipped from the manufacturer to our facilities to complete your order. As a result, order cancellations prior to shipping shall be charged a 10% cancellation fee. If the wheels are a special order or custom made then the order is not available for cancellation. The good thing is that you did buy from Get Your Wheels, and in an effort to satisfy every customer; Get Your Wheels does offer courtesy exchanges free of charge on merchandise that has not yet shipped (not including special orders).
TIMING: To receive a courtesy exchange the customer must contact Get Your Wheels before the merchandise ships.
Refunds and Credits
Credits will be issued to the credit card or Paypal used on the order. If cash, money order, check, Western Union, or wire transfer received payment, Get Your Wheels will refund by check to the shipping address. Please allow 7 to 10 business days for the credit to reflect on your credit card statement.
Credits: Missing Parts or Incomplete Labor
If parts are missing contact Get Your Wheels and new parts will be sent out ASAP.
If the wheels arrive and are shaking due to a balancing issue please take the car to a local wheel and tire shop to get the wheels rebalanced. Get Your Wheels can refund for re-balancing up to $25/wheel once the receipt has been sent to Get Your Wheels.
TIMING: Shortages in missing parts must be reported to Get Your Wheels within 48 hours of receiving the original order. For balancing issues, the customer has 7 calendar days to report the problem to Get Your Wheels
Manufacturers Warranties
All merchandise sold by Get Your Wheels is sold in brand-new condition and is covered by manufacturer warranty unless otherwise stated. The manufacturer warranty coverage relationship exists directly between, and only between, the manufacturer and the customer. Even though Get Your Wheels has no duty to become involved in manufacturer warranty claims, our Customer Service Department will still be happy to assist you in communicating and helping you receive a manufacturer warranty, from the manufacturer. Other than applicable manufacturers’ warranties, there are no other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
The Customer is liable for the roundtrip shipping costs for any issues concerning manufacturer’s warranty.
